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CPSCR Student Support

Protecting and Empowering Students

The Commission on Proprietary School and College Registration (CPSCR) protects students by ensuring proprietary schools operate legally and ethically. If your school has closed or you need to file a complaint, this page explains your options and the next steps.

Student Rights and Institutional Responsibilities

Registered proprietary schools must provide clear, accurate information about:

  • Programs, tuition, fees, and refund policies
  • Transfer of credit and graduation requirements
  • Complaint and grievance procedures

All registered schools are required to include CPSCR contact information in their official grievance policies. If you complete the school’s internal grievance process and remain dissatisfied, you may file a formal complaint with CPSCR.

Filing a Complaint  

When You Can File 

You may file a complaint after completing your school’s internal grievance process.  The CPSCR will review your complaint to ensure it falls under its jurisdiction. 

What to Include: 

  • Your contact information (name, address, phone, email)
  • School name and program details
  • Dates of attendance or incident
  • A clear description of the issue
  • Any supporting documentation (emails, transcripts, receipts, etc.) 

Accessing CPSCR Forms
To ensure you are accessing the most current CPSCR forms, including the Complaint Form, all publications are now maintained on the MCCB Publications page.

How to Submit 

Email the completed and signed complaint form with supporting documentation to kverneuille@mccb.edu, or Mail To: 

CPSCR
Mississippi Community College Board
3825 Ridgewood Road
Jackson, MS 39211 

What Happens Next 
  • CPSCR will review the complaint for completeness.
  • You may be contacted for additional information.
  • Investigation timelines vary depending on the issue. 

Unsigned or incomplete complaints cannot be processed. 

Transcript Request Process

Check the Closed School List

View the official Closed School List, this link will take you to the MCCB Publications page, where the most current version of the list and other CPSCR documents are maintained. This list helps you determine whether your records are held by CPSCR or an external repository (e.g., DiplomaSender or Parchment).

Request Your Records
  • If CPSCR is the custodian, follow the instructions in the spreadsheet to submit a request directly.
  • If the records are held by a third-party service, use the appropriate link below:

If you’re not sure where your records are stored, contact the CPSCR for assistance. 

Receive Confirmation
  • Record requests typically require processing time.
  • The CPSCR or the third-party custodian will contact you with the next steps.

Distance Education Oversight & Student Protections

The National Council for State Authorization Reciprocity Agreements (NC-SARA) works with states and institutions to support quality distance education and protect students enrolled in online programs offered across state lines.

Visit the NC-SARA website

Are you a school operator?

Visit  Registration & Compliance to apply, renew, or request an exemption.